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	<title>Churn &#8211; Sarah Schlott</title>
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	<link>https://sarahgschlott.com</link>
	<description>FP&#38;A Insights</description>
	<lastBuildDate>Thu, 14 Aug 2025 04:48:30 +0000</lastBuildDate>
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	<title>Churn &#8211; Sarah Schlott</title>
	<link>https://sarahgschlott.com</link>
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		<title>How to Stress Test Your Model Without Breaking It</title>
		<link>https://sarahgschlott.com/how-to-stress-test-your-model-without-breaking-it/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-to-stress-test-your-model-without-breaking-it</link>
		
		<dc:creator><![CDATA[Sarah Schlott]]></dc:creator>
		<pubDate>Sat, 17 May 2025 01:16:13 +0000</pubDate>
				<category><![CDATA[FP&A]]></category>
		<category><![CDATA[Assumptions]]></category>
		<category><![CDATA[Cash runway]]></category>
		<category><![CDATA[Churn]]></category>
		<category><![CDATA[Downside case]]></category>
		<category><![CDATA[EBITDA]]></category>
		<category><![CDATA[Financial model]]></category>
		<category><![CDATA[Investor communication]]></category>
		<category><![CDATA[Revenue]]></category>
		<category><![CDATA[Scenario]]></category>
		<category><![CDATA[Stress testing]]></category>
		<guid isPermaLink="false">https://sarahgschlott.com/?p=4524</guid>

					<description><![CDATA[Financial models are fragile beasts. They look solid—clean lines, smart formulas, pristine formatting—but it only takes one wrong input or overconfident growth assumption to turn that glossy forecast into a cautionary tale. We&#8217;ve all seen it: one bad board question and the model unravels like a sweater caught on a nail. The real test of [&#8230;]]]></description>
										<content:encoded><![CDATA[<p data-pm-slice="1 1 []">Financial models are fragile beasts. They look solid—clean lines, smart <a href="https://sarahgschlott.com/how-small-excel-tweaks-can-save-you-hours-in-month-end-reporting/">formulas</a>, pristine formatting—but it only takes one wrong input or overconfident growth assumption to turn that glossy <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">forecast</a> into a cautionary tale. We&#8217;ve all seen it: one bad board question and the <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">model</a> unravels like a sweater caught on a nail.</p>
<p>The real test of a model isn’t how pretty it looks. It’s how well it holds up under pressure.</p>
<p>Stress testing is how we take that model off its pedestal and push it. Not gently. Deliberately. And with intent.</p>
<p>Let’s break down exactly how to stress test your financial model—without breaking your sanity.</p>
<h2>Why Stress Testing Matters (More Than You Think)</h2>
<p>Forecasts are great for telling a story. But stress tests ask: what happens when the story goes sideways?</p>
<p>Every CFO, operator, or investor worth their salt wants to know:</p>
<ul data-spread="false">
<li>What if <a href="https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/">revenue</a> dips 20%?</li>
<li>What if <a href="https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/">churn</a> spikes?</li>
<li>What if hiring freezes for 6 months?</li>
<li>What if a global event nukes your supply chain?</li>
</ul>
<p>Stress testing doesn&#8217;t just make your model resilient. It makes you credible.</p>
<h2>The Anatomy of a Model Ready for Stress Testing</h2>
<p>Before you dive in, your model needs to be structured like it <em>wants</em> to be tested. Here’s what we always check:</p>
<ul data-spread="false">
<li><strong>Input Assumptions are Centralized</strong>: No rogue hardcoded numbers hidden in formulas.</li>
<li><strong>Key Drivers are Clearly Labeled</strong>: Revenue per unit, churn %, CAC, hiring timelines—all named, all obvious.</li>
<li><strong>Scenarios are Built-In</strong>: One-tab toggles or flags to move between base, upside, and downside.</li>
<li><strong>Outputs Flow Intuitively</strong>: Cash <a href="https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/">runway</a>, burn, gross margin, EBITDA—all linked and traceable.</li>
</ul>
<p>If your model isn’t clean? Stress testing won’t reveal anything except your pain tolerance.</p>
<h2>Step 1: Define the Core Risks You’re Testing</h2>
<p>Don’t throw numbers around just to look busy. Start by asking what could actually derail your plan.</p>
<h3>Start With:</h3>
<ul data-spread="false">
<li>Customer growth: too slow, too fast, wrong channels</li>
<li>Churn: economic shifts, customer fatigue, competitive pressure</li>
<li>Pricing: sensitivity, discounting, gross margin erosion</li>
<li>Opex: hiring freezes, tool bloat, <a href="https://sarahgschlott.com/implementing-zero-based-budgeting-in-fpa-a-10-step-guide/">cost</a> of goods surprises</li>
<li>External shocks: regulation, supply chain, macro downturns</li>
</ul>
<p>We recommend making a table like this:</p>
<table>
<tbody>
<tr>
<th>Risk Category</th>
<th><a href="https://sarahgschlott.com/implementing-zero-based-budgeting-in-fpa-a-10-step-guide/">Scenario</a> Description</th>
<th>Key Metrics Impacted</th>
</tr>
<tr>
<td>Revenue</td>
<td>30% drop in new logos</td>
<td>ARR, Sales Ramp, CAC</td>
</tr>
<tr>
<td>Churn</td>
<td>Churn increases to 8% monthly</td>
<td>Net Revenue Retention</td>
</tr>
<tr>
<td>Hiring</td>
<td>Freeze on GTM hiring for 6 months</td>
<td>Revenue Ramp, Headcount</td>
</tr>
<tr>
<td>Pricing</td>
<td>15% price reduction due to competition</td>
<td>Gross Margin, Top-line</td>
</tr>
<tr>
<td>External</td>
<td>Vendor delay of 3 months</td>
<td>COGS, Delivery Timelines</td>
</tr>
</tbody>
</table>
<h2>Step 2: Create Toggle-Based Scenarios</h2>
<p>Hardcoding stress tests is like supergluing your car doors. You’ll regret it fast.</p>
<p>Instead, create toggles in your assumption tab:</p>
<ul data-spread="false">
<li><code>=IF(Scenario="Base", Assumption_Base, IF(Scenario="Downside", Assumption_Down, Assumption_Up))</code></li>
</ul>
<p>Use dropdown menus or <a href="https://sarahgschlott.com/how-small-excel-tweaks-can-save-you-hours-in-month-end-reporting/">named ranges</a> to switch between cases. Make the logic readable.</p>
<p>Then build visual flags into your model to show what’s active:</p>
<ul data-spread="false">
<li>Color code rows based on scenario</li>
<li>Insert a header banner that highlights &#8220;STRESS TEST MODE: DOWNSIDE&#8221;</li>
<li>Add comments explaining which <a href="https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/">assumptions</a> are in play</li>
</ul>
<p>Transparency builds trust. Especially when the numbers get ugly.</p>
<h2>Step 3: Simulate the &#8220;Oh Sh*t&#8221; Moment</h2>
<p>Start small. Then go nuclear.</p>
<p>Here are a few of the scenarios we like to run:</p>
<ul data-spread="false">
<li><strong>Revenue Plateau</strong>: Revenue flattens in Q3 due to churn spike</li>
<li><strong>Cash Burn Surge</strong>: Opex jumps 20% due to hiring, software costs</li>
<li><strong>Customer Delay</strong>: Enterprise deals slip 2 quarters</li>
<li><strong>Churn + Price Cut</strong>: 5% churn increase + 10% discounting hits margins</li>
</ul>
<p>Each time you run a scenario, watch how the dominoes fall:</p>
<ul data-spread="false">
<li>How does runway shift?</li>
<li>When do you hit break-even—or miss it entirely?</li>
<li>What’s the hit to margin vs. cash vs. EBITDA?</li>
</ul>
<p>Stress testing isn’t just about one variable. It’s about compound chaos.</p>
<h2>Step 4: Identify Inflection Points (a.k.a. the Panic Triggers)</h2>
<p>This is the part most models miss.</p>
<p>Your job isn’t just to show what happens when revenue drops. It’s to find <em>where</em> the model bends or breaks.</p>
<h3>Look for:</h3>
<ul data-spread="false">
<li>Month when cash turns negative</li>
<li>Month EBITDA dips below zero (again)</li>
<li>Headcount required to support churn reversal</li>
<li>Margin recovery timeline after discounting</li>
</ul>
<p>Put these flags on your summary tab. Highlight them. Use conditional formatting to mark red zones.</p>
<p>That’s how you move from &#8220;here’s the math&#8221; to &#8220;here’s the insight.&#8221;</p>
<h2>Step 5: Build a &#8220;What We’d Do&#8221; Playbook</h2>
<p>This is where stress testing pays dividends. For each downside case, write a one-pager:</p>
<ul data-spread="false">
<li>What we’d cut</li>
<li>What we’d defer</li>
<li>What we’d double down on</li>
<li>Headcount implications</li>
<li>Investor communication plan</li>
</ul>
<p>This is gold for your CFO. Even more for your board. Because now you’re not just predicting pain—you’re preempting it.</p>
<h2>Bulletproofing Tips: Model Hygiene to Avoid Mid-Test Meltdowns</h2>
<p>When you start playing with extreme inputs, your model will show its weaknesses. Here’s how to keep it clean:</p>
<h3>Sanity Check Everything</h3>
<ul data-spread="false">
<li>Formulas: Use error trapping (IFERROR, etc.)</li>
<li>Links: Avoid circular references unless intentional</li>
<li>Ranges: Use dynamic named ranges for flexibility</li>
</ul>
<h3>Comment Liberally</h3>
<ul data-spread="false">
<li>Label every assumption</li>
<li>Document why each scenario matters</li>
</ul>
<h3>Save Versions Like a Maniac</h3>
<ul data-spread="false">
<li>Before stress testing: save a clean backup</li>
<li>After each test: save snapshots with summary outputs</li>
</ul>
<p>You want a paper trail. Especially when leadership asks, &#8220;Wait—what changed?&#8221;</p>
<h2>Final Summary Table: What to Stress Test and How</h2>
<table>
<tbody>
<tr>
<td>Stress Test Type</td>
<td>Input to Change</td>
<td>Expected Impact</td>
<td>Insight Goal</td>
</tr>
<tr>
<td>Revenue Stall</td>
<td>New logos flat for 2 quarters</td>
<td>Burn increases, runway shortens</td>
<td>Plan hiring contingencies</td>
</tr>
<tr>
<td>Churn Spike</td>
<td>Monthly churn 8%+</td>
<td>Margin drops, CAC recovery lengthens</td>
<td>Understand retention dependencies</td>
</tr>
<tr>
<td>Pricing Pressure</td>
<td>15% price cut</td>
<td>Gross margin compression</td>
<td>Reassess go-to-market strategy</td>
</tr>
<tr>
<td>Hiring Freeze</td>
<td>No sales hires for 6 months</td>
<td>Slower ramp, missed bookings</td>
<td>Delay opex growth responsibly</td>
</tr>
<tr>
<td>Cost Overruns</td>
<td>Infra/COGS +20%</td>
<td>Faster burn, margin erosion</td>
<td>Evaluate vendor exposure</td>
</tr>
</tbody>
</table>
<h2>A Strong Model Isn’t Fragile—It’s Honest</h2>
<p>Stress testing isn&#8217;t about being pessimistic. It&#8217;s about being real.</p>
<p>When we pressure test our models, we aren’t just validating math—we’re forcing clarity on strategy, risk, and resource allocation.</p>
<p>A great model doesn’t just survive turbulence. It becomes more useful because of it.</p>
<p>So test your model like your next round depends on it. Because it probably does.</p>
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			</item>
		<item>
		<title>The 5 Most Common Mistakes I See in Financial Models—and How to Fix Them</title>
		<link>https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them</link>
		
		<dc:creator><![CDATA[Sarah Schlott]]></dc:creator>
		<pubDate>Sun, 11 May 2025 02:35:56 +0000</pubDate>
				<category><![CDATA[FP&A]]></category>
		<category><![CDATA[Assumptions]]></category>
		<category><![CDATA[Cash Flow]]></category>
		<category><![CDATA[Churn]]></category>
		<category><![CDATA[Financial model]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Operating expenses]]></category>
		<category><![CDATA[Revenue]]></category>
		<category><![CDATA[Runway]]></category>
		<category><![CDATA[Scaling]]></category>
		<category><![CDATA[Scenario]]></category>
		<guid isPermaLink="false">https://sarahgschlott.com/?p=4427</guid>

					<description><![CDATA[Financial modeling, when it’s good, is like jazz—dynamic, structured, and intentional. When it’s bad, it’s a car crash on the freeway: you can’t look away, and everyone’s pretending it’s still moving forward. I’ve reviewed hundreds of models in my career, from scrappy startup decks to nine-figure buyout scenarios. Some were elegant. Many were… not. The [&#8230;]]]></description>
										<content:encoded><![CDATA[<p data-pm-slice="1 1 []">Financial modeling, when it’s good, is like jazz—dynamic, structured, and intentional. When it’s bad, it’s a car crash on the freeway: you can’t look away, and everyone’s pretending it’s still moving forward. I’ve reviewed hundreds of models in my career, from scrappy startup decks to nine-figure buyout scenarios. Some were elegant. Many were… not.</p>
<p>The most painful thing? The same five mistakes keep showing up. And they’re not just rookie errors. I’ve seen Big Four veterans make them. I’ve seen MBA-wielding CFOs overlook them. They’re everywhere.</p>
<p>This post breaks down the five most common mistakes I see in financial models—and how to fix them before your board deck blows up or your investor walks.</p>
<h2>Mistake 1: Confusing Growth With Scale</h2>
<p>Growth is easy to <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">model</a>. It’s linear. It’s a nice little uptick from last quarter’s sales. Scale? That’s harder. That’s where your costs don’t behave. Your ops break. Your unit economics wobble.</p>
<h3>What I See:</h3>
<ul data-spread="false">
<li>Revenue jumps 3x, but COGS and fulfillment costs stay flat.</li>
<li>Headcount grows, but there’s no corresponding uptick in tools, training, or benefits.</li>
<li>Models assume revenue per head stays static—even as roles shift from generalists to specialists.</li>
</ul>
<h3>Why It’s a Problem:</h3>
<p>It creates a fantasy world where companies triple ARR without breaking a sweat. Investors might not catch it right away. But when they do? You’re labeled unserious.</p>
<h3>How To Fix It:</h3>
<ul data-spread="false">
<li>Build expense drivers into your scaling logic (e.g., customer support ratios, sales ramp assumptions).</li>
<li>Layer in operational breakpoints (e.g., warehouse capacity hits max at 10K units/month).</li>
<li>Tie scaling costs to departmental KPIs, not just headcount.</li>
</ul>
<h3>Real-World Fix:</h3>
<p>In one model I reviewed, a SaaS company expected to triple users but kept server costs flat. We refactored AWS spend to scale by user bandwidth needs. Result? A $4M opex correction—and a model that passed investor scrutiny.</p>
<h2>Mistake 2: The Assumption Avalanche</h2>
<p>This one’s sneaky. A model looks clean. Numbers flow. But buried inside are assumptions stacked like Jenga blocks—and no one’s mapped what happens when one slips.</p>
<h3>What I See:</h3>
<ul data-spread="false">
<li>Assumptions hard-coded into cells instead of referenced from a driver tab.</li>
<li><a href="https://sarahgschlott.com/implementing-zero-based-budgeting-in-fpa-a-10-step-guide/">Scenario</a> planning? Nonexistent.</li>
<li>One optimistic sales ramp drives the whole castle.</li>
</ul>
<h3>Why It’s a Problem:</h3>
<p>Assumption drift happens fast. What worked at Series A collapses at Series B. If you can’t toggle key drivers in real-time, your model becomes obsolete the moment conditions change.</p>
<h3>How To Fix It:</h3>
<ul data-spread="false">
<li>Centralize all assumptions in a dedicated input tab.</li>
<li>Use dropdowns or flags to drive scenario logic (base, upside, downside).</li>
<li>Pressure test inputs monthly with real <a href="https://sarahgschlott.com/mastering-ai-in-finance-building-expertise-for-a-data-driven-future/">data</a>.</li>
</ul>
<h3>Table: Example Assumption Audit Checklist</h3>
<table>
<tbody>
<tr>
<th>Area</th>
<th>Assumption</th>
<th>Check Frequency</th>
<th>Sensitivity?</th>
</tr>
<tr>
<td>Sales Ramp</td>
<td>10% MoM growth</td>
<td>Monthly</td>
<td>High</td>
</tr>
<tr>
<td>CAC</td>
<td>$500</td>
<td>Quarterly</td>
<td>Medium</td>
</tr>
<tr>
<td>Churn</td>
<td>4% monthly</td>
<td>Monthly</td>
<td>High</td>
</tr>
<tr>
<td>Customer Support</td>
<td>1 rep per 100 users</td>
<td>Bi-annually</td>
<td>Medium</td>
</tr>
<tr>
<td>Cloud Infrastructure</td>
<td>$X/user bandwidth</td>
<td>Quarterly</td>
<td>High</td>
</tr>
</tbody>
</table>
<h2>Mistake 3: Timeline vs. Time Logic</h2>
<p>Time logic is what separates <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">spreadsheet</a> hacks from financial <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">operators</a>. Most models are built with timelines—they tell you when something happens. Time logic tells you <em>how</em> it happens.</p>
<h3>What I See:</h3>
<ul data-spread="false">
<li>One column per month, with manual entry of data.</li>
<li>Revenue recognition based on invoice date—not delivery or accrual.</li>
<li>Cash burn modeled as straight-line instead of reflecting AR/AP cycles.</li>
</ul>
<h3>Why It’s a Problem:</h3>
<p>You end up with beautiful models that misstate runway by six months. Or worse—burn multiples of capital before realizing it.</p>
<h3>How To Fix It:</h3>
<ul data-spread="false">
<li>Use time-based formulas: EOMONTH, OFFSET, and logic for delayed effects.</li>
<li>Separate accrual and cash logic explicitly.</li>
<li>Model working capital shifts: when cash <em>actually</em> enters or exits.</li>
</ul>
<h3>Real-World Fix:</h3>
<p>A PE-backed ecommerce brand modeled cash conversion as T+0. When we added 45-day vendor payables and 30-day receivables, the <a href="https://sarahgschlott.com/the-hidden-edge-why-growing-companies-need-fpa-before-they-think-they-do/">cash flow</a> timing shifted so dramatically they renegotiated their credit line.</p>
<h2>Mistake 4: Ignoring the Story Behind the Numbers</h2>
<p>Here’s where models fail to resonate. They’re correct but irrelevant. They don’t match the narrative. They don’t speak to the operator or the investor.</p>
<h3>What I See:</h3>
<ul data-spread="false">
<li>KPIs buried five tabs deep.</li>
<li>No dynamic summaries that tie results to strategy.</li>
<li>A model that’s technically flawless but tells no story.</li>
</ul>
<h3>Why It’s a Problem:</h3>
<p>The best models sell a vision. They answer: Where are we headed? What will it take? Why does this matter now? Without a story, your model is just a math puzzle.</p>
<h3>How To Fix It:</h3>
<ul data-spread="false">
<li>Create an executive summary tab: revenue, burn, EBITDA, CAC, LTV, <a href="https://sarahgschlott.com/how-to-stress-test-your-model-without-breaking-it/">cash runway</a>.</li>
<li>Tie your model outputs directly to board questions and investor priorities.</li>
<li>Use visual tools (charts, heatmaps, flags) to highlight trends.</li>
</ul>
<h2>Mistake 5: Overengineering Instead of Operating</h2>
<p>This one hurts because I’ve done it. We’ve all done it. You build a gorgeous, multi-tab, cross-linked monster. And no one uses it.</p>
<h3>What I See:</h3>
<ul data-spread="false">
<li>VBA scripts that break during copy-paste.</li>
<li>Dozens of tabs with overlapping logic.</li>
<li>A model that looks like it should be in a museum, not a boardroom.</li>
</ul>
<h3>Why It’s a Problem:</h3>
<p>Your job isn’t to impress <a href="https://sarahgschlott.com/top-10-principles-for-transforming-fpa-towards-long-term-value-creation/">Excel</a>. It’s to help the company make better decisions. If only you can operate your model, it’s not a model—it’s a liability.</p>
<h3>How To Fix It:</h3>
<ul data-spread="false">
<li>Kill vanity complexity. Simpler = scalable.</li>
<li>Make your model self-documenting with notes, formatting, and tooltips.</li>
<li>Test it with someone else: can they run a scenario in 2 minutes?</li>
</ul>
<h3>Pro Tip:</h3>
<p>I always do the “coffee test”: I hand the model to a peer, go make coffee, and see if they can figure out the drivers before I return. If they can’t—it’s too complex.</p>
<h2>Final Thoughts: Build for Clarity, Not Control</h2>
<p>The best financial models I’ve seen aren’t the flashiest. They’re the most <em>useful</em>. They help a CEO understand what happens if churn ticks up. They help a CRO see how an extra rep moves the <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">forecast</a>. They help a CFO sleep better.</p>
<p>Build your model so that someone else can live in it. Strip out ego. Add transparency. Embed logic. Then pressure test it like your career depends on it—because it just might.</p>
<p>That’s what separates a good modeler from a strategic <a href="https://sarahgschlott.com/mastering-ai-in-finance-building-expertise-for-a-data-driven-future/">finance</a> partner.</p>
<p>And that’s how you get invited back to the table.</p>
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