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	<title>ERP &#8211; Sarah Schlott</title>
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	<title>ERP &#8211; Sarah Schlott</title>
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		<title>What a 13-year-old babysitter taught me about financial leadership</title>
		<link>https://sarahgschlott.com/what-a-13-year-old-babysitter-taught-me-about-financial-leadership/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=what-a-13-year-old-babysitter-taught-me-about-financial-leadership</link>
		
		<dc:creator><![CDATA[Sarah Schlott]]></dc:creator>
		<pubDate>Fri, 01 Aug 2025 13:02:13 +0000</pubDate>
				<category><![CDATA[Podcasts]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[Excel]]></category>
		<guid isPermaLink="false">https://sarahgschlott.com/?p=4770</guid>

					<description><![CDATA[You don’t forget the first time you’re left in charge of someone else’s chaos. For me, it was a suburban living room full of Goldfish crumbs and sticky Legos. I was 13. My older sister—a seasoned babysitter with a Rolodex of wealthy neighborhood clients—was passing the torch. I asked the question every first-timer asks.“What do [&#8230;]]]></description>
										<content:encoded><![CDATA[<p data-start="357" data-end="435">You don’t forget the first time you’re left in charge of someone else’s chaos.</p>
<p data-start="437" data-end="634">For me, it was a suburban living room full of Goldfish crumbs and sticky Legos. I was 13. My older sister—a seasoned babysitter with a Rolodex of wealthy neighborhood clients—was passing the torch.</p>
<p data-start="636" data-end="698">I asked the question every first-timer asks.<br data-start="680" data-end="683" />“What do I do?”</p>
<p data-start="700" data-end="821">She didn’t flinch. Just handed me the babysitter&#8217;s gospel:<br data-start="758" data-end="761" /><strong data-start="761" data-end="821">“Leave the place better than it was when you got there.”</strong></p>
<p data-start="823" data-end="870">That was it. No list. No manual. Just the rule.</p>
<p data-start="872" data-end="1129">Fast-forward two decades, a few M&amp;A tombstones, and one ERP war zone later—I’m sitting on <em data-start="962" data-end="983">The Reporting Norms</em> podcast, talking to Norm about budgeting pitfalls, systems failures, and why nobody wants to ask the damn sales team a second follow-up question.</p>
<p data-start="1131" data-end="1331">And all I could think was:<br data-start="1157" data-end="1160" /><strong data-start="1160" data-end="1198">That babysitting rule still holds.</strong><br data-start="1198" data-end="1201" />Except now the juice boxes are forecasts, the sticky toys are NetSuite records, and the living room is your entire <a href="https://sarahgschlott.com/implementing-zero-based-budgeting-in-fpa-a-10-step-guide/">cost</a> structure.</p>
<h3 data-start="1338" data-end="1395">We’re building on sand—and then blaming the architect</h3>
<p data-start="1397" data-end="1490">In our conversation, Norm asked me about budgeting mistakes. And I didn’t even have to think:</p>
<blockquote data-start="1492" data-end="1681">
<p data-start="1494" data-end="1681">“Companies tend to use budgets in a static manner… just for compliance. I gotta give the board something. We gotta hit the growth target. We’ll figure out how to get there along the way.”</p>
</blockquote>
<p data-start="1683" data-end="1808">That line? It should come with a warning label. Because that’s not a plan. That’s a sales slogan duct-taped to a <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">spreadsheet</a>.</p>
<p data-start="1810" data-end="1828">And it gets worse.</p>
<p data-start="1830" data-end="2047">We don’t challenge <a href="https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/">assumptions</a>. We copy/paste last year’s pipeline. We stretch conversion rates like taffy. And we forget that SG&amp;A doesn’t scale itself—your <a href="https://sarahgschlott.com/the-5-most-common-mistakes-i-see-in-financial-models-and-how-to-fix-them/">revenue</a> has a support cost, and it’s hiding in plain sight.</p>
<blockquote data-start="2049" data-end="2226">
<p data-start="2051" data-end="2226">“I’ve seen a lot of models that really hone in on the topline number and forget there’s growth underneath the surface—within your SG&amp;A—to support and even reach that revenue.”</p>
</blockquote>
<p data-start="2228" data-end="2378">We act like hitting the number is the win.<br data-start="2270" data-end="2273" />But if it bankrupts your margins or burns out your team, congrats—you’ve just financed your own collapse.</p>
<h3 data-start="2385" data-end="2445">Finance is unpopular because we tell the truth too early</h3>
<p data-start="2447" data-end="2518">Norm asked how I handle stress testing forecasts with department heads.</p>
<p data-start="2520" data-end="2534">Short version?</p>
<p data-start="2536" data-end="2600">Ask questions until they either have a plan or admit they don’t.</p>
<blockquote data-start="2602" data-end="2797">
<p data-start="2604" data-end="2797">“If sales says, ‘We’re going to double that target,’ I ask, ‘What’s your pipeline now? What’s your conversion rate now?’ You’re not going to 2x your close rate overnight. Not without strategy.”</p>
</blockquote>
<p data-start="2799" data-end="3018">And if I don’t get answers I trust, I dig into the CRM, look at historicals, call bullshit where needed. Not to be a jerk. Not to prove someone wrong. But because this is the part where the house either stands or falls.</p>
<blockquote data-start="3020" data-end="3129">
<p data-start="3022" data-end="3129">“It’s not about proving people wrong. It’s about making sure they’re set up for success… You win together.”</p>
</blockquote>
<p data-start="3131" data-end="3357">Of course, this makes <a href="https://sarahgschlott.com/mastering-ai-in-finance-building-expertise-for-a-data-driven-future/">finance</a> annoying. We’re the department that says no. Or worse, “show me.”<br data-start="3226" data-end="3229" />But here’s the thing no one likes to admit:<br data-start="3272" data-end="3275" /><strong data-start="3275" data-end="3357">We’re not the killjoys. We’re the brakes on the truck before it hits the wall.</strong></p>
<h3 data-start="3364" data-end="3435">Want a good integration? Ask the person who actually does the work.</h3>
<p data-start="3437" data-end="3492">You want to know how most M&amp;A integrations get botched?</p>
<p data-start="3494" data-end="3675">Simple. Executives talk to other executives. Systems people talk to systems people. And no one thinks to ask the poor bastard reconciling the invoices in a spreadsheet made in 2004.</p>
<blockquote data-start="3677" data-end="3788">
<p data-start="3679" data-end="3788">“The most important thing to do is talk to the person who’s doing the work… even if you think they’re wrong.”</p>
</blockquote>
<p data-start="3790" data-end="3948">We inherit a company, and immediately jam them into our system, our workflows, our processes. It’s not about fit. It’s about control. Visibility. “Synergies.”</p>
<blockquote data-start="3950" data-end="4064">
<p data-start="3952" data-end="4064">“I’ve seen organizations force acquired companies into larger ERP and CRM implementations than they can handle.”</p>
</blockquote>
<p data-start="4066" data-end="4164">And then we act shocked when the <a href="https://sarahgschlott.com/mastering-ai-in-finance-building-expertise-for-a-data-driven-future/">data</a> doesn’t flow, the reporting breaks, and half the team quits.</p>
<p data-start="4166" data-end="4315">Here’s the dirty secret:<br data-start="4190" data-end="4193" />Most post-acquisition failures aren’t strategic.<br data-start="4241" data-end="4244" />They’re operational.<br data-start="4264" data-end="4267" />We made it too hard for the new team to survive.</p>
<h3 data-start="4322" data-end="4366">ERP makes you look good—until it doesn’t</h3>
<p data-start="4368" data-end="4461">Everyone wants a NetSuite badge. It makes you look grown up. Enterprise-ready. Sophisticated.</p>
<p data-start="4463" data-end="4542">And sure, maybe your board likes it. Maybe it gets you through a funding round.</p>
<p data-start="4544" data-end="4669">But if you implement too early—or too fast—you’ll be wearing that thing like a Halloween costume with the price tag still on.</p>
<blockquote data-start="4671" data-end="4870">
<p data-start="4673" data-end="4870">“In one of my roles, we tried to do a NetSuite implementation in four weeks to look good for the board. What ended up happening? Two staff accountants spent three weekends reentering data by hand.”</p>
</blockquote>
<p data-start="4872" data-end="4964">We hit the go-live deadline.<br data-start="4900" data-end="4903" />And spent the next five months redoing every report manually.</p>
<p data-start="4966" data-end="5041">Garbage in, garbage out. And a morale bill that no one put in the <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">forecast</a>.</p>
<h3 data-start="5048" data-end="5121">FP&amp;A and accounting: it’s cats and dogs—until they’re raised together</h3>
<p data-start="5123" data-end="5285">Finance and accounting have a weird dynamic.<br data-start="5167" data-end="5170" /><a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">Operators</a> think of us as interchangeable.<br data-start="5211" data-end="5214" />CEOs ask: “If I have a controller, why do I need you?”<br data-start="5268" data-end="5271" />Or vice versa.</p>
<p data-start="5287" data-end="5367">But they’re not redundant.<br data-start="5313" data-end="5316" />They’re complementary.<br data-start="5338" data-end="5341" /><strong data-start="5341" data-end="5367">Left hand, right hand.</strong></p>
<blockquote data-start="5369" data-end="5505">
<p data-start="5371" data-end="5505">“It’s like a cat and a dog. If you raise them from kittens and puppies, they get along. But if you wait too long, they’ll just fight.”</p>
</blockquote>
<p data-start="5507" data-end="5564">Accounting is your eyes.<br data-start="5531" data-end="5534" />FP&amp;A is your depth perception.</p>
<blockquote data-start="5566" data-end="5696">
<p data-start="5568" data-end="5696">“FP&amp;A can flag asset impairments or product issues long before accounting sees it—because we’re projecting, not just recording.”</p>
</blockquote>
<p data-start="5698" data-end="5852">You want to catch the cash shortfall before payroll week?<br data-start="5755" data-end="5758" />That’s not bookkeeping.<br data-start="5781" data-end="5784" />That’s modeling.<br data-start="5800" data-end="5803" />And it only works if we’re on the same damn team.</p>
<h3 data-start="5859" data-end="5914">Incentives don’t work unless people help build them</h3>
<p data-start="5916" data-end="5989">Now let’s talk comp plans—the corporate minefield where math goes to die.</p>
<p data-start="5991" data-end="6034">It should be simple: align pay with impact.</p>
<p data-start="6036" data-end="6200">Instead, we hand teams a <a href="https://sarahgschlott.com/how-to-make-your-fpa-function-a-strategic-partner-not-a-reporting-machine/">model</a> they didn’t help build, with goals they didn’t sign up for, and we wonder why they sandbag their numbers or game the discount ladder.</p>
<p data-start="6202" data-end="6229">Here’s what actually works:</p>
<blockquote data-start="6231" data-end="6356">
<p data-start="6233" data-end="6356">“Go to the team and say: ‘Here’s the objective. Can we actually impact this?’ If they help build it, they’ll fight for it.”</p>
</blockquote>
<p data-start="6358" data-end="6489">I once had a top sales rep who kept ignoring a new value-based pricing strategy. I pulled her into my office. Let her vent. Nodded.</p>
<p data-start="6491" data-end="6522">Then I turned my screen around.</p>
<blockquote data-start="6524" data-end="6613">
<p data-start="6526" data-end="6613">“If you’d priced your last deals with the new model, you would’ve 2x’ed your paycheck.”</p>
</blockquote>
<p data-start="6615" data-end="6660">She stared. Blinked. Then went full disciple.</p>
<p data-start="6662" data-end="6771">Sometimes all it takes is one person seeing the upside.<br data-start="6717" data-end="6720" /><strong data-start="6720" data-end="6771">Especially when you let them see it themselves.</strong></p>
<h3 data-start="6778" data-end="6812">So what do I actually believe?</h3>
<p data-start="6814" data-end="6931">That babysitting rule still runs through everything I do.<br data-start="6871" data-end="6874" />Budgeting. <a href="https://sarahgschlott.com/the-hidden-edge-why-growing-companies-need-fpa-before-they-think-they-do/">Forecasting</a>. Hiring. Rollouts. M&amp;A. All of it.</p>
<p data-start="6933" data-end="7057">Ask better questions.<br data-start="6954" data-end="6957" />Stress-test assumptions.<br data-start="6981" data-end="6984" />Slow down the implementation when your gut says no.<br data-start="7035" data-end="7038" />And above all else—</p>
<blockquote data-start="7059" data-end="7117">
<p data-start="7061" data-end="7117">“Leave the place better than it was when you got there.”</p>
</blockquote>
<p data-start="7119" data-end="7167">It sounds quaint. It’s not. It’s the entire job.</p>
<p data-start="7169" data-end="7347">Finance doesn’t get to be sexy.<br data-start="7200" data-end="7203" />We don’t get the glory.<br data-start="7226" data-end="7229" />But we do get one hell of a view.<br data-start="7262" data-end="7265" />And if we do it right, we help the company not just survive—but understand itself.</p>
<p data-start="7349" data-end="7492">Thanks again to Norm for having me on <em data-start="7387" data-end="7408">The Reporting Norms</em>.<br data-start="7409" data-end="7412" />It was a rare kind of conversation: honest, specific, and no performative fluff.</p>
<p data-start="7494" data-end="7575">And if your team is stuck between a fake forecast and a broken system—let’s talk.</p>
<p data-start="7577" data-end="7616">No fluff. No theater. Just better math.</p>
<p data-start="7577" data-end="7616">Catch the new episode on YouTube: <a class="caiWCvyDugkegDgxnadiJHvVQjzWiGLzAs " tabindex="0" href="https://youtu.be/GwT9SpoR0ak" target="_blank" rel="noopener" data-test-app-aware-link="">https://youtu.be/GwT9SpoR0ak</a><br />
or listen on Spotify: <a class="caiWCvyDugkegDgxnadiJHvVQjzWiGLzAs " tabindex="0" href="https://open.spotify.com/episode/3FlrTO1L3R6WMPEWxSqn4E?si=cumhxMZlTyaedUZSYs9UtA" target="_blank" rel="noopener" data-test-app-aware-link="">https://open.spotify.com/episode/3FlrTO1L3R6WMPEWxSqn4E?si=cumhxMZlTyaedUZSYs9UtA</a><br />
and Apple Podcast: <a class="caiWCvyDugkegDgxnadiJHvVQjzWiGLzAs " tabindex="0" href="https://podcasts.apple.com/cz/podcast/insights-on-how-fp-a-and-accounting-collaborate-from/id1788561175?i=1000719821775" target="_blank" rel="noopener" data-test-app-aware-link="">https://podcasts.apple.com/cz/podcast/insights-on-how-fp-a-and-accounting-collaborate-from/id1788561175?i=1000719821775</a></p>
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