Entries by Sarah Schlott

Cost to Serve: The Line Item You’d Rather Ghost Than Model

You ever watch someone calculate margin while actively lying to themselves? It’s a spiritual experience.There’s this faint look of serenity—like a monk in a burning building—while they insist that yes, this customer is profitable, and no, of course the CSM isn’t secretly doing onboarding, support, and three calls a week of emotional labor because “they’re […]

The Silent Killer of FP&A Accuracy: Calendar Drift

There’s a silent saboteur inside every FP&A model. Not bias.Not bad inputs.Not even the politics. It’s time. Not as in timing—that’s obvious.As in calendar drift: the misalignment between when things are supposed to happen and when they actually do. At first glance, it looks like nothing. Your sales team says Q3 will close $4M.Great—you drop […]